LuckyElf Casino Legal Information
Operator Details
LuckyElf Casino, operating at luckyelf.app, is owned and operated by Metlait SRL. The company is incorporated under the laws of Costa Rica with company registration number 3-102-911867. The registered address of Metlait SRL is:
El Guayaval, Residencial La Campina, Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica.
Metlait SRL conducts online gaming operations on a commercial basis and is responsible for all aspects of the LuckyElf Casino platform, including game library management, player account administration, financial transactions, and customer support.
Licence and Regulatory Authority
LuckyElf Casino holds Remote Gaming Licence No. 0000064 issued by the Tobique Gaming Commission. The Tobique Gaming Commission is an independent regulatory body of the Tobique First Nation in New Brunswick, Canada, established under the Tobique Gaming Act enacted on 13 October 2023. The Commission issues, maintains, and enforces remote gambling licences for online casino and sports betting operators conducting business internationally.
The licence holder list published by the Tobique Gaming Commission is accessible on its official website. The LuckyElf Casino licence badge displayed in the footer of luckyelf.app links to the Commission’s public register for independent verification.
By holding Remote Gaming Licence No. 0000064, Metlait SRL is required to operate LuckyElf Casino in accordance with the Tobique Gaming Commission’s standards, which include player identity verification, anti-money laundering procedures, responsible gambling tool provision, and fair game certification obligations.
Contact Information
General player enquiries and support requests are handled by the LuckyElf Casino support team. Players may contact us through the following channels:
Email: [email protected] Live Chat: available 24 hours a day, seven days a week, via the chat button on luckyelf.app
There is no telephone support line. For formal complaints or legal correspondence directed to the operator, written communication should be sent to [email protected] with “Formal Complaint” or “Legal Notice” in the subject line.
Responsibility for Website Content
Metlait SRL is responsible for the content published on luckyelf.app, including promotional materials, terms and conditions, game descriptions, and informational pages. Content is updated periodically. Game descriptions and bonus terms reflect conditions at the time of publication and are subject to change without prior notice, with current terms always available on the respective pages of the website.
Intellectual Property
All content on luckyelf.app, including text, graphics, logos, user interface design, and marketing materials, is the intellectual property of Metlait SRL or its licensed content partners and is protected by applicable copyright law. Reproduction, redistribution, or modification of any content from luckyelf.app without the express written permission of Metlait SRL is prohibited.
Game titles, graphics, and audio within the lobby are the intellectual property of the respective software providers, including Pragmatic Play, Evolution Gaming, BGaming, Play’n GO, Nolimit City, Yggdrasil Gaming, Hacksaw Gaming, Betsoft Gaming, Spinomenal, and other studios represented in the catalogue. Use of any provider’s trademarks or game content outside of the LuckyElf Casino platform requires the express authorisation of the relevant rights holder.
Disclaimer Regarding External Sources
luckyelf.app may contain references to or links from third-party websites, including software provider portals and regulatory body websites. Metlait SRL accepts no responsibility for the content, accuracy, availability, or privacy practices of any external website. Links to third-party sites are provided for informational purposes only and do not constitute an endorsement of those sites or their operators.
Dispute Resolution
Player disputes with LuckyElf Casino should first be submitted to our support team at [email protected] with “Complaint” in the subject line. Include your account username, a clear description of the issue, the date and amount of any disputed transaction, and any supporting documentation. The support team will acknowledge receipt and respond within a reasonable timeframe.
If a complaint is not resolved satisfactorily through direct communication, the matter may be escalated to the Tobique Gaming Commission. The Commission provides a formal dispute resolution mechanism for players of Tobique-licensed operators. Contact and submission details are published on the Tobique Gaming Commission’s official website. Players are encouraged to engage directly with LuckyElf Casino in the first instance, as the majority of disputes can be resolved without regulatory escalation.